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Understand Your Rights and Our Rules

This page sets out the legal relationship between you and ld646 — what we require of you, what you can expect from us, and how your account, data and payments are governed.

Account Eligibility TermsPrivacy and Data RightsGCash, Maya, InstaPay ConditionsCookie PolicyDispute Contact Path
ld646 Understand Your Rights and Our Rules
HOW WE HANDLE DATA

Data, Cookies and Account Security

Your account data is handled with specific technical and procedural safeguards. We store payment identifiers from GCash, Maya and InstaPay transactions for audit and verification purposes. Here is how we manage each area.

Data Retention and Access

We retain account and transaction data for the period required under applicable law. You can request a copy of the personal data we hold by contacting our legal team through the email channel above.

Cookie Use on the Site

We use session cookies to keep you logged in, preference cookies to remember your language and layout settings, and analytics cookies to understand which pages load errors or drop-offs. You can manage cookie preferences through your browser settings.

Account Security Practices

Accounts are protected by one-time password verification sent to your registered mobile number on login. If you notice activity you did not initiate — including an unrecognised GCash or Maya transaction — contact us immediately through live chat.

Requesting Changes or Deletion

To correct personal data or request deletion of your account records, submit a written request to our legal contact email with your account ID and the specific data you want amended or removed. We act within the timeframes the law requires.

REACH OUR TEAM

Contact Us About Legal Matters

If you have a question about these terms, want to request access to your account data, or need to raise a dispute, reach us through the channels below. We handle legal and privacy requests separately from general account support — use the dedicated legal contact path for data requests and formal complaints.

Team online

Legal and Privacy Email

Send data access requests, deletion requests or formal complaints to our legal contact address. We aim to acknowledge within two business days and respond fully within the period required by applicable law.

Live Chat — Account Issues

For account-specific legal concerns — such as a disputed GCash transaction or a Maya withdrawal hold — start with live chat so we can pull the transaction reference immediately and escalate if needed.

Written Dispute Submission

Formal disputes should be submitted in writing through your registered account contact. Include your account ID, the InstaPay or GCash reference number, and a clear description of the matter.

What You Asked About Our Legal Terms

These are the questions we receive most often about our legal terms, privacy practices and account conditions. If your question is not covered here, use the legal contact email above.

Access depends on local law and is available where it is permitted for eligible accounts. You must meet the legal age requirement under Philippine law and confirm eligibility when you register. We do not allow underage account use.

Send a written request to our legal contact email. Include your registered account ID and specify which data you need. We will acknowledge within two business days and fulfil the request within the legally required period.

Yes. Submit a deletion request to our legal email with your account ID and a clear description of what you want removed. Some data must be kept for legal audit purposes, but we will explain any exceptions that apply to your case.

GCash, Maya and InstaPay transaction references are logged against your account for verification and dispute resolution. You can request these records through the legal contact path; they are not shared with third parties outside legal obligation.

We send a notice to your registered contact when terms are updated. Continuing to use your account after that notice is treated as acceptance of the revised version. Check this page any time to see the current terms.

Submit your dispute in writing through the registered account contact path. Include your account ID, the payment reference number from GCash, Maya or InstaPay, and a clear description. We treat written submissions as formal complaints under our dispute process.
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Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.